Technology that enables healthcare workers to move faster, work smarter, and deliver better care can also be referred to as care enablement. Care enablement across the patient journey — also known as end-to-end care enablement — is crucial for creating clinical capacity, improving patient outcomes, and enhancing the overall healthcare experience. By leveraging technology to streamline care delivery, patients receive timely and appropriate care from their initial interaction through post-visit follow-up.
This approach reduces administrative burdens on healthcare providers, allowing them to focus more on patient care. By providing a unified experience across the Digital Front Door®, virtual and in-person care, and patient engagement, end-to-end care enablement creates a cohesive healthcare experience that reduces costs while improving quality of care.
EMRs, Point Solutions, and Disjointed Care
EMRs, originally designed for revenue cycle management, have been expanded to handle patient interactions. However, these systems often fall short, resulting in fragmented and inefficient experiences for patients and providers. They also struggle to serve and attract new patients, leading to a disjointed care process that complicates the patient journey and community outreach.
Many healthcare organizations turned to point solutions to address these gaps. Unfortunately, this approach further fragmented workflows, creating duplicate systems and adding complexity. This approach created disjointed workflows for patients and providers, and integrations have become time-consuming and unmanageable.
Fabric's Approach to End-to-End Care Enablement
That's why Fabric — backed by General Catalyst, the leading health tech venture capital firm — embraces a healthcare compound startup model. This model allows Fabric to build multiple products simultaneously under a cohesive vision, addressing the gaps left by EMRs and fragmented point solutions. Fabric's approach creates a unified experience for new and existing patients by automating and streamlining workflows within healthcare organizations' existing EMRs. By replacing disjointed point solutions, Fabric offers a seamless experience for patients and providers, all while tackling one of healthcare's biggest challenges — clinical capacity. Fabric's end-to-end Care Enablement System is fixing healthcare's capacity problem and helping care providers in three core areas:
By taking a comprehensive approach to healthcare, prioritizing efficiency, quality, and access across every step in the care journey, Fabric is able to:
- Reduce provider work time to 89 seconds for low acuity asynchronous visits
- Reduce ER visit rooming-to-discharge times by 18.7 minutes
- Save 5-14 minutes per visit by eliminating duplicate documentation
- Increase total patient response rates by 58% compared to nurse outreach
- Reduce call center wait time by up to 35%
Loom: Fabric's Clinical Intelligence Engine
True care enablement relies on a centralized platform that seamlessly ingests patient data to automate workflows. That's why Fabric created Loom, its clinical intelligence engine. Loom is a proprietary clinical expert system and conversational AI that offers managed clinical content, automated documentation, clinical decision support, and automated engagement, providing a comprehensive solution that enhances efficiency and reduces fragmentation in patient care. By capturing patient data across many tools in the Care Enablement System — like clinical symptom gathering, intake forms, pre-visit support, and more — Loom automates busywork for providers and admins. With Loom, Fabric hones in on every second of the patient-provider interaction to create thoughtful experiences that maximize clinical capacity to increase access to care through end-to-end care enablement.
The Power of End-to-End Care Enablement
In today's healthcare landscape, an end-to-end care enablement system is not simply a way to increase patient satisfaction. It is also not a replacement for your existing EMR. Instead, it is a paramount tool that integrates seamlessly into existing systems to create clinical capacity, improve patient outcomes, maximize loyalty, and improve your bottom line.
Top health systems engage patients from their first interaction at the Digital Front Door®, guiding them through a seamless experience. Before stepping foot in a clinic, conversational AI answers patient's questions and directs them to the appropriate resources, including efficient triage and routing to virtual and in-person care.
Integrated intake processes eliminate the need for duplicate documentation, automating patient and provider paperwork. This streamlines administrative tasks and allows providers to diagnose and treat patients more quickly and accurately.
The benefits extend well beyond the initial visit. Continuous engagement with patients leads to improved health outcomes and fosters loyalty to the health system. Fabric proudly champions local care, recognizing that it is the heart of effective healthcare.
If you're interested in streamlining workflows to create more clinical capacity, we've created a comprehensive Guide to Digital Transformation and Care Enablement. Learn how to expand access, automate busywork, and consolidate technology across the patient journey.
