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Accelerate access
Improve patient access and satisfaction with a 24/7 AI-driven chat that identifies disposition and directs patients to care based on availability and proximity.
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Treat patients faster
Fabric’s intelligent system collects patient and symptom data, routing patients to appropriate points of care so they can feel better faster.
Reduce call center volume
Reduce the burden on admin staff by enabling patients with a self-service chat feature that answers their questions.
Empower patients
Improve patient experience with an AI chat that guides them to appropriate care options and escalates urgent needs to live support.
How it works
Deliver more efficient care and superior patient experiences through self-service features.
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Collect symptoms via chat
Natural language models and LLM-powered chat welcomes patients on apps, websites, and portals, guiding them to relevant resources or through symptom assessment based on their needs.
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Identify disposition
As patients answer questions about their symptoms or care concerns, Fabric’s clinical intelligence system identifies disposition and associated SNOMED codes.
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Seamlessly route
Fabric’s expert system routes patients to appropriate points of care, virtually or in-person, based on disposition, availability, and location.
Proven results
~$7M
additional revenue by maximizing visit blocks with online scheduling
100k
patients self-navigate every day
10x
faster care with automated symptom collection
~30%
increase in virtual visits through chat interactions
"[Fabric] has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives."
Kevan Mabbutt, Chief Consumer Officer
Intermountain Health
Dive deeper
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of Fabric’s Digital Front Door® solution
Enhance patient acquisition, retention, and revenue by offering a seamless and accessible Digital Front Door® solution.
Chat & Conversational AI
Maximize patient engagement and access with conversational AI. Immediately answer patients' questions and direct them to appropriate points of care.
Our solution
Navigation
Improve your patients’ experience and create efficiency with conversational AI chat that answers their questions and guides them to the appropriate points of care.
Our solution
Fabric Hybrid AI
Backed by clinical intelligence
By combining advanced conversational AI and physician-built clinical logic, Hybrid AI enables healthcare organizations to confidently adopt AI solutions that ensure seamless, safe, and effective patient experiences.
More to explore
Fabric creates operational and clinical efficiency that expands access while providing consumer-grade care experiences that drive better outcomes and savings for health systems, employers, brokers, and health plans alike.