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Faster routing & escalation
Guide patients to the right point of care after AI-enabled symptom collection. Apply the same clinical intelligence to both virtual and in-person triage, speeding up diagnosis with decision support.
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Reduce call center volume
Offload call-center demand with 24-hour AI chat, decreasing call volume and wait times while improving satisfaction.
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Accelerate care delivery
Triage and prioritize care delivery across virtual and in-person care faster with automated clinical symptom gathering.
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Escalate based on acuity
Identify patient disposition and acuity level, routing patients who need immediate care to the best in-person location.
How it works
Identify acuity levels and automatically route patients to appropriate points of care.
Empower patients with self-service symptom checking
Support patients the moment they begin searching symptoms with AI chat that seamlessly moves patients into clinical symptom gathering and appropriate care options.
Triage & route based on disposition
Leverage clinical intelligence to guide patients from chat to the most appropriate points of care based on symptoms and disposition.
Escalate at-risk patients post encounter
Automate post-visit engagement workflows to identify risks and intervene promptly to minimize preventable readmissions.
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Turn a search into action
Fabric’s AI chat and symptom checker support patients the moment they begin searching for symptoms and seamlessly move patients into clinical symptom gathering and appropriate care options.
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Support patients anytime, anywhere
Don’t waste time with paper intake and registration. Enable patients to complete documentation virtually before they arrive or while they’re in the waiting room.
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Enhance existing EMR workflows
Simplify processes, reduce documentation, and save time with Fabric’s seamless integrations to read and write patient records through your existing EMR.
Proven results
10%+
of patients leverage self-service chat
35%
decrease in contact center wait times
30%
reduction in contact center volume
10%
reduction in readmittance
“Fabric has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives. Together we’ve made a tremendous impact by providing screening and triage for the Intermountain communities, especially during the pandemic. We look forward to the numerous projects we have ahead of us.”
Kevan Mabbutt, Chief Consumer Officer
Intermountain Health
Resources
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of Fabric’s Intake, Triage, & Routing solution
Drive clinical efficiency with streamlined processes that eliminate busywork and save clinicians time.
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Intake & Registration
Maximize efficiency and create more capacity to care by automating patient intake and reducing documentation time.
Our solution
Loom
Powered by clinical intelligence
Meet Loom, Fabric’s clinical intelligence engine – the expert system, content engine, and conversational AI solution that drives our care enablement platform. Built by clinicians, for clinicians, Loom intelligently captures patient data to identify disposition, triages and routes patients to the right point of care, offers clinical decision support and automates SOAP notes, care plans, and visit summaries.
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An end-to-end solution
Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.