The Challenge
Luminis Health operates one of the nation’s top 40 busiest emergency departments in the country. Luminis Health Anne Arundel Medical Center in Annapolis, Maryland, sees nearly 100,000 cases annually, and like other areas of the country, the emergency department experienced a whiplash effect from a drop in volume followed by a sharp rise in demand.
Wait times increased alongside patient elopement rates. Nurse, administrative, and physician staff burnout was already a concern as a result of the pandemic. In response, the Luminis Health leadership team recognized the need for a sustainable long-term solution, rather than overburdening staff for temporary fixes in a rapidly changing environment.
The Results
Luminis Health partnered with Fabric to alleviate pressure by digitally transforming their ED experience:
- Digitize the patient intake process
- Educate patients and answers questions about their visit
- Improve follow-up scheduling and PCP attachment
- Implement a digital discharge process
The impact of the Fabric In-Person Care Suite came in qualitative feedback and robust statistically significant metrics.
46%
Reduction in patient elopement rates
5-10 min
Nurse work time savings per patient
10-18%
Time savings between patient rooming and discharge for ESI 3 and 4+
4%
Reduction in roomed to depart times
