Fabric, a leading healthcare technology company powering healthcare to move faster, work smarter, and deliver better care, announced today that it was recognized as a 2024 Top Company in Conversational AI upon conclusion of extensive research and company outreach by AVIA Marketplace, the leading digital health marketplace.
With four major acquisitions in 18 months, Fabric has built a comprehensive end-to-end care enablement system that leverages conversational AI across the patient journey. Starting with The Digital Front Door®, Fabric’s AI assistant guides patients to appropriate resources while reducing clinical admin work and maximizing open visit blocks. With 100,000 patients self-navigating daily, Fabric seamlessly routes them to virtual or in-person care with 90% adherence to clinical guidelines. Health system partners have experienced a 30% reduction in call center volume and 35% decrease in wait times, resulting in $1.2M in contact center savings. Meanwhile, Fabric’s patient engagement tools improve care plan adherence through timely reminders, post-procedure monitoring, and patient engagement, driving over 12 million interactions and supporting 3,500 clinicians.
The 2024 Top Conversational AI Companies Report represents the aggregation and analysis of client ratings and reviews as well as health system implementation data across the country. It highlights broader industry trends to contextualize the impact these companies and products are currently having in the space. Given the complexity and evolving nature of Conversational AI in healthcare, the report helps define the landscape and how these solutions best support patient care, operational efficiency, and customer engagement across pre-care, care delivery, post-care management, ongoing patient engagement, and administrative tasks.
"Conversational AI is transforming healthcare by offering personalized, scalable interactions that improve patient experiences and operational efficiency," said Dhiraj Patkar, SVP of Digital Health Solutions at AVIA. "Our research shows these technologies are becoming essential for health systems aiming to address resource scarcity, staff burnout, and patient satisfaction challenges."
AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.
About Fabric
Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care to patients, employees, and health plan members. Leveraging conversational AI, asynchronous telehealth, and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating clinical workflows and consumer journeys. Enabled by Fabric's technology, the company offers flexible virtual staffing models through its 50-state clinical network that provides virtual urgent care, primary care, and behavioral health. The organization serves 30,000 employers and enterprise organizations, including Luminis Health, OSF HealthCare, MUSC Health, Highmark, and Intermountain Health. Fabric is backed by General Catalyst, Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.
About AVIA
AVIA is the nation’s leading digital transformation partner for healthcare organizations. AVIA provides unique market intelligence, proven collaborative tools, and results-based consulting to help solve healthcare’s biggest strategic challenges. Learn more about AVIA and AVIA Marketplace, the industry’s premier marketplace for digital health innovation, at aviahealthinnovation.com. Follow us on LinkedIn and Twitter.