Endeavor and Fabric partnered to implement a customized version of Fabric’s Digital Front Door® solution as the virtual assistant, Eleanor, on the Endeavor website and patient portal app. The software functioned as an AI virtual care navigation assistant that guided patients to the best resources for their inquiry.
With a goal “to make healthcare easier,” Eleanor acted as a patient’s assistant for Endeavor’s entire health system, allowing patients to navigate various self-service care endpoints, find appropriate care venues for their symptoms, find a doctor, make same day appointments, schedule video visits, and save their spot in line at an urgent care facility. Eleanor is available 24 hours a day to help patients—during and outside of business hours.
$740k
Total patient capture revenue
$300k
Contact center costs avoided
650
New patients captured per month
24/7
Patient access
