Fabric's 2024 Year in Review | Blog

Fabric's 2024 Year in Review

Fabric Year in Review 2024

It was a standout year for Fabric. Over the past 18 months, Fabric has experienced tremendous growth, fueled by strategic product expansion and innovation in healthcare technology. Fabric has created a comprehensive end-to-end care enablement system and expanded clinical services for its health system, payor, and employer partners, helping them provide smarter, faster, and better care for their patients and members. But don’t just take our word for it. CBInsights Top 50 Digital Health Company. Frost & Sullivan Leader in Conversational AI. IVP Top 35 in Health AI. AVIA Top Digital Front Door Company. AVIA Top Virtual Visit Company. AVIA Top Conversational AI Company. 75 Health Systems. 30K Employers. 100M Payer Members.

And folks are talking. Bloomberg: "Health Care AI Startup Raises $60 Million from General Catalyst, Thrive, GV." Business Insider: "A General Catalyst-backed startup is mass-buying virtual care tech from big players like Walmart. Here's why Fabric is still betting on telehealth." Fierce Healthcare: "Fabric notches 4th acquisition in 18 months."

Meet our expanded Care Enablement System and Clinical Network. AI Assistant: "AI-powered digital concierge. Conversational AI provides symptom checking, immediate answers, scheduling, and more." Provider Directory: "Provider search & self-scheduling. Empower patients with dynamic provider search and listings that maximize visit inventory." Engagement & Pathways: "Patient engagement automation. Improve outcomes with highly configurable outreach, care plan reminders, and more." Intake & Care Guides: "In-clinic patient guides & admin automation. Reduce work and wait times with digital intake, symptom collection, and discharge." Virtual Care: "Leading telemedicine platform. Treat patients faster with async symptom gathering, clinical decision support, and more." Clinical Network: "50-state, 24/7/365 virtual access. Expand your footprint, offload patient volume, and optimize capacity across sites of care."

We don’t like to brag, unless it’s about our customers… "Fabric has the best telemedicine product I have used in my career. Fabric’s platform has helped improve our clinician’s efficiency by streamlining our medical documentation. This has allowed us to reduce wait times, improve patient satisfaction, and improve our productivity.” - Robert Biernbaum, DO, Chief Medical Officer at WellNow Urgent Care. "“Fabric’s commitment to understanding our challenges and improving patient care is evident in its products. Their team collaborated with us at the point of care to streamline our processes and go beyond our EMR’s capabilities while supporting existing EMR workflows. This partnership has created time savings for staff, decompressed waiting rooms, and provides a better experience for our patients.” Michael Kent, MD, FACEP, ED Medical Director at Luminis Health.

…or saving providers time and getting patients faster access to care. 34 years of provider admin time saved in 2024. Fabric automates admin tasks to dramatically reduce the clinical work time per visit for providers. With 10x faster asynchronous virtual visits and 2x faster video visits than traditional video or in-person care, Fabric saved providers over a third of a century of clinical work time this year alone. 900,000 sessions of triage, self-navigation, and scheduling. Fabric’s AI Assistant enables patients to find the right answers— both clinical and non-clinical—and the best care options. With over 52% of sessions occurring outside of business hours and lasting around 50 seconds on average, we’re proud to get patients faster access to the answers and care they need.

We couldn’t do it without our (growing) team. 200% team growth. Fabric offices in New York, Minneapolis, Phoenix, and Porto, Portugal.

Thanks for an incredible year. We can’t wait to see what we’ll achieve together in 2025! Get in touch.

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