Geisinger expanded its digital engagement with Fabric’s Digital Front Door® to boost its new patient base, improve current patient engagement, and increase the use of Geisinger-owned healthcare services. Fabric allowed patients to self-screen from any desktop, smartphone, tablet, or web-browsing device. The endpoints were configured to reinforce Geisinger’s state-specific vaccination plans and resources. Next, Geisinger implemented Fabric’s Digital Front Door® to easily scale with surges in demand, mitigating healthcare providers’ burden.
Combining these two products comprehensively relieved the burden on administrative staff, simplified research and appointment scheduling for patients, enabled vaccination to keep communities safe, and saved lives.
33k
Patient interactions per month
8,249
Patients using vaccination screening
<1 min
Median session duration
45%
Of sessions outside of business hours
