Proactive outreach drives better care
Automate communications with low-risk patients to drive visits, payment, and other actions that align with your organizational goals. Choose from a variety of predefined or custom communications workflows.
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Engage & satisfy patients
Engage patients throughout their journey for better experiences and higher quality care. 97% of patients rate their experience 4 of 5 or higher.
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Encourage preventative care
Intervene early and connect with your patients. Set timely reminders and leverage defined paths to drive wellness visits, preventative screenings, and more.
Hit your organizations goals
Lead patients to take desired actions with proactive communications, from satisfaction surveys to outstanding bill payment.
How it works
Direct patients to the appropriate resources, all before an admin or provider is involved.
Identify a patient population & the action you'd like them to take
Determine which patient group you want to communicate with. For example, you may prompt patients overdue for their flu shot, mammogram, or annual appointment to schedule a visit.
Use our pre-built patient engagement campaigns or build your own
Customize multi-touch communications pathways for your unique clinical and administrative needs, or choose from one of our predefined workflows.
Drive organizational metrics
From satisfaction surveys to scheduling annual check-ups, Fabric simplifies patient engagement, improves outcomes, and delivers measurable results.
Proven results
58%
higher patient engagement rates (versus nurse calls)
97%
users rated their experience a 4 of 5 stars or higher
56%
of cases are handled purely by artificial intelligence
12M+
patient interactions across virtual and in-person care
“In a year when resources are scarce, [Fabric] has helped us to keep our providers on the front lines and ensure that patients utilize the appropriate resources.”
Pamela Landis
VP, Digital Engagement, Hackensack Meridian Health
Dive deeper
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of the Patient Engagement & Pathways solution
Lead patients into proactive engagement journeys to increase adherence, decrease readmission rates, and improve clinical outcomes.
Care Pathways
Automate communications to prepare patients for visits, monitor recovery, reinforce care plans, and keep patients and care teams connected.
Our solution
Loom
Powered by clinical intelligence
Meet Loom, Fabric's clinical intelligence engine. More than just a chatbot, Loom delivers automation that's powered by real human knowledge and expertise that directs patients to the right resources, intelligently captures patient data to identify disposition, offers clinical decision support, and automates SOAP notes, care plans, and visit summaries.
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An end-to-end solution
Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.